Twenty years ago Michael Paul founded the retail services business Pack & Send. The business has grown from the original single store to more than 100 outlets across Australia, and a network in both New Zealand and the UK.

Franchising magazine editor Sarah Stowe caught up with Michael Paul at the franchising conference NFC13; in this video interview he reflects on the success of the retail network and looks ahead to the more technologically driven market of the 21st century.

“We put a lot of our success down to the fact we have very strong robust business systems. I think that’s the key, the thing that you are bringing to the table for franchisees,” Paul explains.

Pack & Send provides convenient freight and packaging services to businesses and consumers and has faced up to the challenge of changing shopping habits, embracing the need to innovate.

Michael Paul is confident the future for the network will be strong.

Find out more in the video, including his tips for what makes a good franchisee:

Hear Michael Paul speaking about the franchising sector in his role as chairman of the Franchise Council of Australia