Franchisees Moose and Adrian own the Oporto Wetherill Park store. Over years of business ownership the pair has developed a clear strategy for success: promote and train from within.

For these franchisees training and developing young team members is what makes their roles worthwhile.

“We always love to train and develop our own people and see them grow with us as well. We are just as passionate now as we were 18 years ago. 

“Oporto Franchise Partners and team members come from different, diverse backgrounds, and that’s what makes us great as a brand and also as a familia. 

“We’ve got two restaurant managers, one in this store and one at Hoxton Park, who started of as 18 year- olds, and to see them develop into restaurant managers and really leading the teams in these restaurants, I think that’s the most rewarding part.”

Oporto franchisees count connections, an open mindset, and support as crucial

The former business analyst and Oporto business consultant are strong on processes so appreciate the training opportunities with the chicken brand.

On top of this, the ability to connect with people has helped them build their restaurant team and keep loyal customers – some of whom they have served since they started out in their dream business 14 years ago.

And they keep an open mindset themselves, sharing a willingness to learn that has helped them boost their business skills and see their restaurant flourish.

“The support will get you up and running.”

Manny Singh also praises the level of support Oporto provides its Franchise Partners.

“There is strong support at any time you want. I can ring them day or night.

“And there was help in setting up the store.”

Manny admits without the support, his business would not have got off the ground, and gone on to be the success it is today.

A strong, happy team deliver Oporto franchisees’ success

The Springvale, Victoria, franchisee puts success down to two key factors – happy customers and a happy team.

“Business is hard, but it’s fun. I was working hard for someone else, now I’m working for myself,” he says.

The variety of the role – from back of house to chatting with customers – makes business ownership enjoyable.

High-flying franchisee Reshmi Nair [pictured above] knows that a committed team has helped her establish an award-winning business.

“To achieve as a successful franchisee I think you should be able to take criticism because that’s how you grow and learn. Creating a strong team is knowing your employees, reading their character, understanding your staff; being with them is the most important thing.”

Adaptability and hard work brings results

Jason and Santosh are old friends who took their friendship to the next level when they relocated from Sydney to Queensland to open an Oporto.

“The first goal we had in mind, was how do we outright own the store within three years, that was our plan of action. 

“The next step to that goal would be how do we then double our sales from the time we take over? In three years time how do we double that as well.

“Those were our key measures of success, within a three year timeframe.”

The pair stress that success comes from adaptability and flexibility, hard work and a good team.

“You don’t have to work on the burger bench, but you need to be present to make sure things run smoothly. That galvanises the team.

“The best part is when you work for yourself, every single minute, every single extra effort, pays you back in the end of year results.”

Find out more about Oporto and opportunities to become a franchise partner here.