secret success mister minit

What’s the secret sauce behind the success of Mister Minit?

Sarah Stowe
See the transcript

The simple art of fixing things has sustained Mister Minit since 1957. This quiet achiever has a clear business ethos that has served its customers, staff and franchisees over the years. Taking pride in problem solving is at the heart of this heritage business which has a tagline Real People Fixing Problems.

CEO Maria Walton is well-placed to reflect on what makes this business a success after 23 years with the key and shoe repair chain.

In this podcast Maria discusses the importance of continuity, the need for innovation, and those essential one-percenters that help drive the business. 

Maria shares her perspective on leadership, and how her HR background has helped shape her focus on people.

“I have a passion for bringing the best out in people and I’m a true believer of this, that the capability, the performance, the motivation and the productivity of our people is a critical success factor,” she says.

“I think what I’ve learned over many years is that never, never underestimate the power of communication.”

Maria shares insights into the unique franchise system at Mister Minit and why it works for the brand and franchisees.

Show notes

Mister Minit was founded in 1957 and today has more than 370 stores across Australia and New Zealand. It has also spread its wings overseas; the brand has a presence in south east Asia, in Singapore and Malaysia. 

Mister Minit provides household and personal services such as shoe repairs, key duplication, engraving, watch servicing, and sharpening. 

Maria references former CEO and current chair of Mister Minit, Mark Rusbatch. Mark also had a long tenure as CEO (23 years) and came to the company with senior leadership experience within retail in Australia and New Zealand.