Soaring sales at Pack & Send reflect the booming trend in ecommerce as the logistics firm shipped 241 per cent more online goods in the first quarter of this financial year than in the same period last year.

This mega lift in volume helped lead the overall business to strong growth of 28 per cent, achieving $20.5 million in revenue. 

And that’s good news for franchisees, whose profits rose along with same-store sales growth. 

Sales for the franchise network were strong across all three regions: Australia, New Zealand and the UK.

According to Pack & Send CEO and founder Michael Paul the pandemic in 2020 has resulted in the ecommerce growth expected over a few years happening in just a few months. And it will continue, he said.

“Our strong growth is a consequence of the strategic course we set before Covid-19, which includes over $5.2 million in technology investments. Essentially the market has accelerated to meet our existing strategy,” said Paul.

“We are seeing retailers switch to online, and they have no intention of switching back. We are forecasting continued strong growth in the second quarter as we enter the peak parcel  season.”

Also helping deliver strong franchisee profits were increased customer demand, boosted productivity thanks to a proprietary Point-of-Sale technology, and a 110 per cent increase in the passive income stream. 

Pack & Send has continued to invest in its store network, people, and proprietary technology solutions. 

Current projects include introducing a range of new flexible B2C value-add services in 2021.

Paul said “One focus is building more technology to help us win more sales in the high growth ecommerce order fulfilment market including having our stores act as local fulfilment centres. This will give customers the option to hold stock throughout the Pack & Send network, enabling consumers to have same day delivery or pick up after placing an order on a web store.”