Tubway, a successful bathtub modification service, is making a significant impact on the lives of elderly clients and individuals with disabilities. With a focus on compassion, patience, and understanding, Tubway franchisees bring life-changing services to those in need. 

Founder Jacob Cohen emphasise the importance of Tubway’s services, stating, “Without this service, using the bath becomes dangerous. This is a great alternative to demolishing the whole thing.” 

By optimising opportunities in a this niche market, Tubway has achieved success and aims to share it with individuals who wish to combine care with newly acquired technical skills.

Compassion essential in Tubway franchisees

A robust training program equips franchisees with the necessary modification techniques, but what they truly need to bring to the table are empathy and excellent communication skills.  

Jacob emphasises, “Franchisees must attend to the needs of their clients. When communicating with clients, it’s crucial to follow their pace, take the time to explain what will happen, and ensure they feel understood.”

With years of experience, Jacob has mastered the art of transforming unused or hazardous baths into accessible shower units. 

While the modification itself takes a full day, the initial connection with clients begins with obtaining information for a quote.  

Franchisees interact directly with private clients or, in cases of referral, through  occupational therapists. Jacob explains, “Almost everything goes through the occupational therapist. They visit the home and assess their patients needs. In this case, I provide the quote, usually without having to visit the property. Franchisees will learn the easy way how to assess the job from pictures provided by the therapist or the individual.”

Understanding the client’s perspective is crucial

The same process applies to private customers. Once the modification is agreed upon, the franchisee schedules a convenient date to modify the bathtub. the franchisee’s understanding and the ability to engage with customers play a vital role.

Jacob stresses, “When the franchisee arrives to do the job, the client is likely to be a bit wary of change. So we explain what will happen, reassure them of our experience, and emphasise that the bathroom will be clean, safer, and more accessible for their use. I always say, ‘Tomorrow morning, you will be happier than today!’ It’s essential to make clients feel comfortable.”

Understanding the client’s perspective is crucial as Tubway franchisees enter their homes, franchisees must be willing to sit with clients,  discuss the process, and treat them with respect. 

Jacob adds, “We are going into their homes,so we need to be happy to sit with them, discuss what is happening, and treat them with respect. 

“As part of the explanation process, franchisees inform clients that they may hear noise and experience moments of silence throughout the procedure.”

Tubway’s life-changing bath modification

Cleaning up and leaving the bathroom safe and clean for the elderly is very important. Jacob emphasises, The bathtub must be left overnight, So we ensure it is comfortable for use the next day.

Tubway prioritises high standards of cleanliness, technical expertise, and client care.  Jacob highlights the importance of having the right approach and attitude as a key to franchisee’s success. 

Tubway stands out as one that genuinely changes customer’s lives, installing greater confidence in independent living. For Jacob, witnessing this transformation is the ultimate reward.

Tubway franchisees play a vital role in transforming lives and enables individuals to maintain their independence and safety at home. With an ever growing ageing population and market demand it makes this business one of the more commercially viable in the age care booming industry.