The business caters for corporates, hospitals and schools.
People development and empowerment is key to scaling a business.
City Cave is a values-driven business.
Partnering with an established franchisee was a good transition.
It’s easy to generate work with big box retailer partners.
Luna Esber is her own boss in a flexible business.
A centralised booking system is a huge advantage to franchisees.
New franchisees can choose from different business models.
The business model requires minimal staff and is an ideal family operation.
Good communications and lateral thinking are key attributes.
The focus on customer service is a learning opportunity for younger staff.
Lee-anne plans to double her business within two years.