Discount Drug Stores has launched a comprehensive online training portal for its employees and pharmacists with the aim of positioning the pharmacy chain as a leader in its market.

The introduction of the custom-designed system will strengthen the brand’s in-house training systems and further increase efficiency within Discount Drug Stores’ 110 pharmacies.

Douglas Kuskopf-Dallas, general manager of the community focused franchise, said achieving service excellence is a key objective this year.

“Discount Drug Stores has achieved significant and rapid growth over the past six years due to our systems and internal strategies that focus on providing customers with comprehensive, high quality healthcare services,” he said.

“In 2013, we want to strengthen this point of difference and we believe that to do this, we needed a new internal system that would give our in store personnel access to the very latest training and resources.”

The new online education portal, which includes continual professional development for pharmacists, product and supplier training, will also streamline internal operations for Discount Drug Stores, with pharmacists and other pharmacy personnel now able to complete all their training in one place.

“By bringing all training in-house, it will be easier for our pharmacists to not only complete their required training but to access education resources and information that they would not have otherwise come across,” said Kuskopf-Dallas. “It will ensure our pharmacists are among the best in the industry and will give us an added edge over our competition.

“We want to make sure that every Discount Drug Stores customer is receiving the same high level of service and attention,” he said. “This in-house online training portal will help us to achieve this and will aid our mission of cementing Discount Drug Stores as the leading pharmacy brand when it comes to delivering service excellence.”