Design is driving positive business results at Brisbane Airport

Sarah Stowe
A careful eye for design and practicality is driving positive business results for brands at the Brisbane Airport, as the new BNE Service Centre has become a central hub for staff, visitors and locals alike.
The popular service centre offers a 24 hour Shell Coles Express, a McDonald’s restaurant, a dine-in food court as well as a car-wash and a vehicle repair services team.
Located between Brisbane’s Nancy Bird Way and Moreton Bay Drive, the year-old service centre bridges the gap between domestic and international terminals, making it an ideal stopping point for passers by.
Brisbane Airport’s general manager of commercial businesses John Tormey told Architecture and Design that the design of the building itself has contributed to the centre’s overall success.
“The service centre has a vision to not just be a place to fill up, but also as a destination itself – a local place maker.
“The design and great retail offerings have been extremely well received. The dine-in food court is proving to be a popular place for airport workers to take a break from the office and for locals to sit back and relax while waiting for airport pick-ups,” Tormey said.
For brands such as KFC, Hungry Jacks and The Coffee Club the service centre hub provides some insight into how future sites could be constructed with a keen eye for design specifics – both aesthetics and energy consciousness are driving factors to Brisbane’s service centre’s success.
The centre is designed by national architecture practice ThomsonAdsett and group director Costa Vorkas said that the context of the site was key to the planning and design execution.
“The building design and orientation focused on creating a dynamic presence that catches the eye of passing traffic. The raised ‘eyebrow’ of the overarching canopy greets drivers and gestures an inviting welcome,” Vorkas said.