Customer experience (CX) is at the top of every boardroom agenda. And rightly so, but equally (if not more) important
Rebranding disaster or successful rebranding exercise? A rebrand is often an exciting time for a business, writes Nils Versemann. But before adopting
Where does the buck stop for directors? Are you on top of director liability? Earlier this year Australia was shocked
I have been researching what makes a healthy and thriving franchise system – and as a potential franchisee, this is
Prospective franchisees often ask, “What do I get in return for my ongoing royalty?” and “Is the royalty rate reasonable?”.
The number one reason any prospective entrepreneur considers franchising is franchise support. The ability to have an experienced operator who
If you’ve just started a new franchise business, you may find yourself focusing your energies on getting the basics down
What are franchise buyers looking for in a franchise purchase today? Franchise buyers have never been more educated and cautious
How can you best manage brand reputation and customer feedback? We live in a world where consumers have more choice
An article I recently wrote on 10 common franchisor mistakes that annoy franchisees generated a lot of interest. But as we all know, franchising
What are the common franchisor slip-ups which put franchisees in a spin? Here are 10 common examples of mistakes we regularly see through
So, you’re thinking of starting a franchise? Whether you have experience running a business or not, any new franchisee will